Frequently Asked Questions

1. How can I view the prices?
The price of the items in the mall cannot be viewed unless registering and becoming a member of the shop.
Please sign-up for an account and provide all necessary requirements,After successful registration,

please log-in and the prices will automatically below the thumbnail.

 

2.Do I need to sign-up to purchase from the mall?
To be able to protect the privacy and avail of the discounts and benefits, We advise users of the mall to sign-up for the membership account to purchase items from the shop.

 

3.How do I subscribe/withdraw membership account?

1. Membership
Just Click on the Sign-up button
Fill-up necessary information on the sign-up form
and then wait for the confirmation email that will be sent to you.

 

2. Withdrawal of Membership
If you have the desire to withdraw the membership account
Write a letter of intention to the responsible department citing the reason
for withdrawal. Upon receiving this the management will
act upon it by cutting the relationship of the website with the specific user
and deleting all personal files of the user.

FAQ

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1.How much is this item?
-Price of an specific item is located below the thumbnail.
-Please sign-up for an account to view the price.

2.How many keytags are included in this item?
-For the number of touch keys and the accessories included in the set,Please refer to the accompanying images and product description below.

3.How many touch keys are included in this item?
-For the number of touch keys and the accessories included in the set,
-Please refer to the accompanying images and product description below.

4.Can I use RF Card with this item?
-Please refer to the accompanying images and product description below.

5.How many Emergency keys are included in this item?
-For the number of Emergency keys and the accessories included in the set,-Please refer to the accompanying images and product description below.

6.What accessories are included?
-For the accessories included in the set,Please refer to the accompanying images and product description below.

7.Do this item have English user manual?
-All items in this mall has English user guide (Seller's translated version)

8.How many RF cards?
-For the number of RF cards and the accessories included in the set,Please refer to the accompanying images and product description below.

9.Do you have user manual for this item?
-All items in this mall has English user guide (Seller's translated version only)

10.Can this be adjusted to left hand and Right hand setting?
- For this feature please refer to the accompanying product description of the product.

11.What is included in this package?
-For the accessories included in the set, Please refer to the accompanying images and product description below the product.

12.Is this waterproof?
-There are categories regarding the waterproof/weatherproof capabilities of the locks.
-Different brands have different levels of resistance,as a default rule mild to moderate wettage can be tolerated,but installing the product in direct exposure to environmental elements is not advisable,since the product consists of electronic parts,it is recommended that you follow certain procedures in using and installation to maintain good functionality and optimum performance of the product.

13.Can I install this outside?
-Different brands have different levels of resistance,as a default rule mild to moderate wettage can be tolerated,but installing the product in direct exposure to environmental elements is not
advisable,since the product consists of electronic parts,it is recommended that you follow certain procedures in using and installation to maintain good functionality and optimum performance of the product.

14.Do you have english version of this item?
-The products we provide are all South Korean made, The buttons and markings are originally in Korean as well as the accompanying hard copy of the user manual and forms.
-We do not provide English versions of this products.

15.Do you have english version of the user manual?
-Yes we provide translated version of the user manual on a .PDF file. Provided to all buyers upon purchase of items.
16.Can I request additional keytag for this item?

-Yes you can, for additional accessories,please contact customer service.

17.How much does additional keytag cost?
-For additional keytag, please select accessories category and select the
specific accessory you wish to purchase.

18.Can I purchase multiple quantities of this item?
-Yes you can, just enter the desired quantity on the order page before checking out.

19.How many quantities of this items are available?
For the available quantities, please refer to the product description page.
For large quantities, please contact customer service

19.Do you have ___________(Model Name)?
-All our products are listed on the site.-For a specific model not listed on the site, It is automatically unavailable.

20.What is the minimum door thickness?
The minimum door thickness for all digital door locks is 40 mm.

21.What is the maximum door thickness?
The maximum door thickness for all digital door lock is 60 mm.

22.Do you inspect the item for defects?
-Basic function testing is the standard procedure before shipment of goods.

23. Do this item have remote control?
- For Remote control capabilities please check the accompanying product description.

24.Is remote control included on the set.
- For the accessories included in the set,Please refer to the accompanying images and product description below.

25.Can this be installed on a wooden door?
All our locks can be installed on woods and aluminums.
Please refer to the customer service category of the home section
to check if a digital lock can be fitted on your door.

26.Can this be installed on a glass door?
- Please refer to the customer service category of the home section
-to check if a digital lock can be fitted on your door.

27.Can this be installed on two-leafed doors?
Please refer to the customer service category of the home section
to check if a digital lock can be fitted on your door.

28.How can I order additional remote control?
-To order additional remote control just select accessories page
and select the desired accessory you would like to purchase.

29.How can I order additional accessories?
-To order additional remote control just select accessories page
and select the desired accessory you would like to purchase.

30.How long is the warranty?
- For the warranty and related issues, please refer to the websites, terms and conditions.
-For further concerns, contact customer service at Globalepic@gmail.com

31.How about A/S?
-For A/S related matters, please refer to the websites, terms and conditions.
-For further concerns, contact customer service at Globalepic@gmail.com

32.How can I buy more quantities of this item?
-Just enter the desired quantity on the order page before checking out

33.What is the product dimension?
-For the product dimension please refer to the accompanying
-Product images and product description of the product.

34.What is the difference between hook and regular?
-The Hook feature is the Hook shaped deadbolt designed to
-maximize security by clasping-hold the lock.

35.Do this item have emergency key?
-For the emergency key capabilities,
please refer to the accompanying image and product description

36.How many fingerprints can be registered?
For Gateman locks, the number of fingerprints that can be registered
is 40 fingerprints.
For Samsung locks, the number of fingerprints that can be registered
is 100 fingerprints.

37.How many key tags can be registered?
-Please refer to the accompanying image and product description

38.What if my item has defect?
-For item defects and related issues please refer to the company terms and description
or contact customer service at Globalepic@gmail.com

39.Is this weather-proof?
There are categories regarding the waterproof/weatherproof capabilities of the locks.
Different brands have different levels of resistance,as a default rule mild to moderate wettage can be tolerated,but installing the product in direct exposure to environmental elements is not
advisable,since the product consists of electronic parts,it is recommended that you follow certain procedures in using and installation to maintain good functionality and optimum performance of the product.

40.Is this fire-proof?
All the locks are not Fire-proof, it has Fire emergency features
but not fire-proof.

41.Can you give free additional key tags?
For this request you can contact customer service

42.Can you send english manual to me ?
After purchase of our item, we will send an English user guide to the buyer's email address.

43.Can I use it outdoor?
There are categories regarding the waterproof/weatherproof capabilities of the locks.
Different brands have different levels of resistance,as a default rule mild to moderate wettage can be tolerated,but installing the product in direct exposure to environmental elements is not
advisable,since the product consists of electronic parts,it is recommended that you follow certain procedures in using and installation to maintain good functionality and optimum performance of the product.

44.Is this product shock-proof?
Each product has its different level of resistence from shock.
It can tolerate mild to moderate shock as a default rule.

45.Is this product pick-proof?
This product is pick-proof.

46.What are the available colors?
For the available colors, please refer to the product's description.

47.Do you have the manual in other language?
We only provide English translations of the user guide.

48.Do you have installation guide?
We provide English installation guides with voice .
You can subscribe to our channels on youtube

49.Can it be installed on 3.5 mm door thickness?
The applicable door thickness is 40~55 mm

50.what is the difference between SHS-DL20SXF and the DL22 ?
SHS-DL22 is the enhanced version, but much expensive
for the difference you can check the products description
and physical differences by looking at the accompanying images
of the product.
Is this item new?
This product is NEW IN BOX.

50.Is the product new in the box or is refurbished?
This product is NEW IN BOX and not refurbished

51.Can I purchase this inside Ebay?
Yes you can purchase this on ebay

52.How can I contact you?
You can see our contact details on the Contact Menu
of the homepage or directly email us at globalepic@gmail.com

53.What is the specification?
For the specification, please click on the product
and refer to the acconpanying product description

54.What are the features?
For the specification, please click on the product
and refer to the acconpanying product description
Is this battery operated?

55.How can I purchase Remote Control?
You can purchase a remote control by selecting the Accessory category
and check-out.

66.How much is the combined-shipping cost for this item?
for the combined shipping cost of the item,
please check out the item and the shipping rate will appear automatically.

56.What is the size of the mortise?
The size of the mortise is stated on the product description page

57.What is the dimension of the mortise?
The size of the mortise is stated on the product description page

58.What is the dimension of the front body?
The dimension of the front body is stated on the product description page

59.What is the dimension of the Main body?
The dimension of the Main body is stated on the product description page

60.Do you have a website?
Our website is www.globalepic.net

61.Do you have SHS-3120?
For available products, please see homepage and select which category
you are searching.

62.Do you have SHS-7120
For available products, please see homepage and select which category
you are searching.

63.Do you have home network system?
For available products, please see homepage and select which category
you are searching.

64.What is the standard operating temperature?
The standard operating temperature, varies per model,
please check the products description page.

65.Can you send me a photo of the mortise?
The image of the mortise is posted on the product description page.

66.How far can the remote control operate?
The remote control can operate within the range of 30 meters.

Custom

67.Can you declare lower value on invoice?
Yes we can declare lower value on invoice, just leave as a note upon check-out

68.Can you declare this item as gift?
Yes we can declare your item as gift, just leave as a note upon check-out.

69. Do you shoulder Import tax and other duties?
No, we don't charge any amount for TAX, however buyer shoulders all duties and taxes
upon receipt of their items on their designated country.

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Shipping

70.How much is the shipping fee to my country?
The shipping rate of this item will automatically appear upon checkout.

71.How much is the standard international shipping cost to my country?
The shipping rate of this item will automatically appear upon checkout.

72.Do you offer shipping discount on combined shipments?
Yes we do. The shipping discount will automatically show upon checkout of 2 or more items from the store.

73.Do you offer combined shipping discount?
Yes we do. The shipping discount will automatically show upon checkout of 2 or more items from the store.

74.When can I receive this item?
The delivery days differ depending on buyer location
standard delivery time is 3~5 days excluding weekends and national holidays.

75.How many days before I receive this item?
The delivery days differ depending on buyer location
standard delivery time is 3~5 days excluding weekends and national holidays.

76.What is the shipping method?
Default shipping method is EMS

77. Do you ship to my country?
We ship all over the world. We don't have exclusions on country.

78.Can you offer free shipping?
We have free shipping products, please see our sale products menu on the homepage section.

79.Do you provide tracking number?
The tracking number is provided upon shipment of items.
It can be seen on your "My Account" and on your paypal purchase history

80.When will you ship my item?
Shipment is immediately done after confirmation of Paypal or T/T payment.

81.Where can I track my item?
The tracking number is provided upon shipment of items.
It can be seen on your "My Account" and on your paypal purchase history

82.Do you ship by DHL, UPS, Fedex and TNT?
Yes we can arrange shipment through this shipping gateway.
Just inform customer service at globalepic@gmail.com

83.Do you include commercial invoice on box?
Yes, we ALWAYS include commercial invoice and packing lists on box

84.How about import tax?
We do not charge extra on our total price, it is raw product price and shipping rate,
thus, buyer shoulder all duties/tax upon receipt pf items in their designated countries.

 

85.Can you ship my items separately?
Yes we can ship items separately, just inform us beforehand at globalepic@gmail.com

Payment

86.How can I pay for this item?
-The default payment method is Paypal and T/T.

Others

87.How can I refund my item?
Refund can be made within 7 days of receiving the product.
You should seek consultation first from the customer service team
at globalepic@gmail.com and they will advise you on the next step
that you have to take

88.How can I return my item?
You should seek consultation first from the customer service team
at globalepic@gmail.com and they will advise you on the next step
that you have to take.